Refunds and replacements
Water kefir is a live, chilled product, which changes how returns work. Here’s the plain version.
Damaged or spoiled on arrival
Send a photo to info@irishkefirco.com with your order number. We’ll replace the order or refund it, whichever you’d prefer. You don’t need to send anything back.
If it doesn’t arrive
Get in touch and we’ll chase the courier. If it can’t be found, we’ll replace it or refund you in full.
Changing your mind
Because this is a chilled, perishable food product, it’s exempt from the usual 14-day cooling-off right once it’s been dispatched. That’s standard for fresh and chilled food, and it’s there for food safety reasons rather than convenience.
If your order hasn’t been dispatched yet, we can cancel it and refund you in full. Email us as soon as you can with your order number.
How refunds are paid
Back to the card you paid with. Your bank may take a few days more.
Bottles that arrive lively
A parcel that’s had a warm journey can arrive fizzier than it left. Chill it for a few hours before opening and it usually settles. If it doesn’t, or a bottle has leaked, tell us and we’ll replace it.
Getting in touch
info@irishkefirco.com · +353 (094) 954 2797
The Irish Kefir Co., 4 Church Ln, Cornaroya, Ballinrobe, Co. Mayo, F31 XY58, Ireland
None of this affects your statutory rights under Irish consumer law.